📄 REFUNDS & RETURNS POLICY

Last updated: [1/02/26]

I want you to feel confident when you order from my shop. Every print is made to order through my professional print partner, and I’m here to help if something isn’t right.

Quality Guarantee

If your order arrives damaged, faulty, or not as expected, please contact me within 30 days of receiving it. I’ll look into the issue straight away and arrange a replacement.
If a replacement isn’t practical, I can organise a refund instead.

Colour Consistency

All prints are produced using high‑quality machines and materials. Because printing is a chemical process, small colour variations can occur from one print to another. These slight differences are normal, but if something looks truly off, please let me know.

Damaged or Defective Orders

If your order arrives damaged or with a production error (misprints, incorrect quantity, or poor print quality), I’ll replace it at no cost to you. A quick photo helps me pass the issue on to my print partner.

Returns

Because each print is made especially for you, I’m not able to accept returns for change of mind.
If there’s a problem with your order, I’ll always work with you to make it right.

Lost Orders

If your order hasn’t arrived and may be lost in transit, please contact me within 30 days of the estimated delivery date. I’ll investigate and arrange a replacement if needed.

Orders Marked “Delivered” but Not Received

If tracking shows your order as delivered but you haven’t received it, please check:

• Around your property
• With neighbours or others at the address
• For delivery notes

If the courier confirms delivery, I’m unable to offer a free replacement, but I can organise a new order at cost.

Returned to Sender

Orders may be returned for reasons such as:

• Incorrect or incomplete address
• The parcel wasn’t collected from the post office
• The recipient wasn’t available
• The parcel was refused at delivery
• Customs fees weren’t paid (for international orders)

If your order is returned, I can arrange a new one for you.
The print itself will be covered, but you’ll need to pay the shipping cost again.